• name;
• billing, mailing and/or street address;
• email address;
• telephone number and other contact details;
• age or date of birth;
• gender;
• sexual orientation;
• time zone information;
• financial information, including credit card information;
• drivers licence details and other forms of personal identification;
• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
• any additional information relating to you that you provide to us directly through the Services (including our website) or indirectly through your use of our Services, the app, online presence or through other websites or accounts from which you permit us to collect information;
• information you provide to us through customer surveys; and/or
• any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

• register to use the Services (including the Software and website and app);
• complete registration or enquiry forms, order any products or services from us or third party merchants, publish reviews, upload content, participate in message boards, blogs and/or any other user generated content facilities or send emails to us;
• request, purchase, process, enquire and/or register and confirm any services and products in connection with the Services from us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants;
• communicate with us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants and/or any of the users of the Services through correspondence, chats, email, or when you share information with such persons from other applications, services or websites;
• interact with the sites, services, content and advertising of us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants; or
• invest in our business or enquire as to a potential purchase in our business.

We will generally collect personal information directly from you. We may also collect personal information from third parties (including third party data analytic service providers), third-party social-networking sites (including but not limited to Facebook, Twitter, or Google+) and publicly available sources of information. We may use personal information supplied by you or a third party to source additional personal information from publicly available sources of information.

Where lawful and practical, you have the right to remain anonymous or to make use of a pseudonym, however if you choose to remain anonymous or to use a pseudonym, we and our third party contractors and merchants may not be able to provide you with access to some or all of our products or services (including information products and services).

Please do not submit your personal information to us if you do not wish for us to collect it.

Employment application

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Sensitive information

Some personal information (for example, race, ethnicity, and health information) is sensitive and requires a higher level of protection under the Privacy Law. We will not generally collect any sensitive information from you which we consider are unnecessary to our Services. We will only collect such sensitive information when we have your express consent for us to do so and the collection is reasonably necessary for us to provide our products and/or services (for example we may request that you provide a copy of your driver’s licence, passport or other form of photo identification to the other party to a booking transaction through the Hire X Platform) or pursue one or more of our programs or activities, or where the information is required or authorised by law or necessary for the establishment, exercise or defence of a legal claim.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use, and to enhance and improve your use of, our Services and products and services contained within the Services, including in relation to our Software, website, and applications of us or any of our related bodies corporate, agents, suppliers, contractors and/or merchants;
• to operate, protect, improve and optimise the Services and products and services, website, applications, business and user experience of us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants, such as to perform analytics, conduct research and for advertising and marketing;
• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• to send you personalised recommendations and submission of contributor and client feedback;
• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
• to send you order confirmation and registration confirmation details or to contact you if there is a problem with a transaction, enquiry or registration;
• to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
• to personalise your use of the Services (including visits to our website) and developing the design and style of the Services (including our software, website and app) to improve the Services;
• to inform you about the latest changes to our Software and website, products, services (including the Hire X Services) or promotional offers that you may be interested in;
• for the purpose of providing you with the Services (including via our Software and website) and for communicating (and personalising such communication) with you;
• in order to enable you to share our content with others, for example, by using an ‘Email a friend’ or ‘Share this’ functionality feature;
• carrying out technical and statistical analysis to measure the performance of our products and services and the website; and/or
• to consider your employment application (including assessing an applicant’s suitability for a job), if applicable.

If we receive unsolicited personal information about or relating to you and we determine that such information could have been collected in the same manner as if we had solicited the information, then we will treat it in the same way as solicited personal information and in accordance with the Privacy Law. Otherwise if we determine that such information could not have been collected in the same manner as solicited personal information, and that information is not contained in a Commonwealth record, we will, if it is lawful and reasonable to do so, destroy the information or de-identify the information.

To the extent permitted by law, we may disclose personal information for the purposes described in this Privacy Policy to:

• our employees and related bodies corporate, agents and contractors;
• third party suppliers and service providers (including providers for or in connection with the operation of the Services, our website, our business and/or in connection with providing our products and services to you);
• professional advisers, dealers and agents;
• payment systems operators (for example, merchants receiving card payments);
• our existing or potential agents, business partners or partners;
• our sponsors or promoters of any competition that we conduct via the Services;
• organisations to whom we outsource functions (including information technology providers, print service providers and mail houses);
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law; and
• trusted third parties who also hold other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

We reserve the right to disclose your personal information without your consent if the disclosure is:

• to comply with applicable laws and government or regulatory bodies’ lawful requests for information;
• required in order to investigate an unlawful activity;
• required by an enforcement body to investigate activities; or
• necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

We may transfer, sell or assign any of the information described in this privacy policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our foundation.

Subject to obtaining your consent, we may also supply personal information about you to third parties other than as set out above.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to related bodies corporate, employees, agents, contractors and/or merchants, third party suppliers, service providers and information technology and cloud services providers located in countries other than Australia, including in the USA and Singapore.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. Further, the overseas recipient of personal information may be subject to a foreign law that could compel the disclosure of personal information to a third party, such as an overseas authority. In such case, we will not be responsible for that disclosure. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using the Services and cookies

We may collect personal information about you when you use and access our Services (including our Software and website).

In addition to personal information, we may collect information about you automatically when you use our Services or visit our website. While we may not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

If you choose not to receive our cookies, we cannot guarantee that your experience with the website will be as quick or responsive as if you do receive cookies.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet, for example, the operating system and platform, IP address, your browsing patterns and timings of browsing on the website and geographical location.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.